- Remove your jewellery when doing manual tasks to avoid knocks and scratches
- The resin is water-resistant, not waterproof
- Avoid prolonged direct sunlight and sunbathing whilst wearing jewellery
- Do not submerge in chemical cleaners
- Remove jewellery before showering or swimming
- Avoid harsh chemicals including alcohol-based hand sanitisers
- Smoke exposure may contribute to yellowing over time
Jewellery Care & Craftsmanship Guarantee
Caring for your precious keepsakes with love and expertise
Stone Care
Sterling Silver Care
- Sterling silver is a precious metal requiring minimal care
- Natural tarnishing may occur over time
- Polish gently using a silver cloth whilst avoiding resin areas
If Your Stone Needs Attention
- Yellowing is typically caused by environmental exposure
- Professional refinishing may improve some pieces
- Each case is individually assessed
- Customers should contact Starstory with photos for support
- Refinishing and shipping costs may apply where not related to craftsmanship defects
- Restoration is dependent on the condition of the jewellery
Craftsmanship Guarantee
- Every piece is handcrafted and unique
- Memorial stones are covered by a 12-month craftsmanship guarantee covering defects in workmanship, sealing, and finish
- The guarantee does not cover wear, accidental damage, environmental exposure, or failure to follow care guidance
- Jewellery is created with care, compassion, and respect
- Customers are encouraged to get in touch with any concerns